Refunds and Cancellation Policy

Cancellation Policy

• Subscription Services: You may cancel your subscription at any time by logging into your account and following the cancellation process. Cancellations must be made at least 24 hours before the next billing cycle to avoid being charged for the upcoming period. If you cancel after this period, you will be billed for the next cycle but will not be charged again beyond that.
• One-Time Purchases: If you have made a one-time purchase and wish to cancel, please contact our support team within 48 hours of the purchase. Refunds for one-time purchases are generally not offered unless there is a specific issue with the product or service that has not been resolved through support.

Refund Policy

• Subscription Services: Refunds for subscription services are not provided if the service has been used. However, if you cancel your subscription before the end of the billing cycle, you will not be charged for subsequent cycles.
• One-Time Purchases: Refunds for one-time purchases will be considered under the following conditions:
  • The request is made within 48 hours of the purchase.
  • The product or service is not as described or has significant issues that have not been resolved through support.
• Service Issues: If you experience a technical issue with the service, please contact our support team for resolution. If the issue cannot be resolved to your satisfaction, you may be eligible for a refund if the issue falls within the acceptable criteria.

Refund Process

• Refund Requests: To request a refund, please contact our support team at info@drpro.app with your order number and reason for the refund.
• Processing Time: Refunds will be processed within 7-10 business days from the date of approval. The refund will be issued to the original payment method used for the purchase.
• Non-Refundable Items: Certain items or services may be non-refundable, including, but not limited to, digital products and services once accessed or downloaded.

Modifications to the Policy

DrPro reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting. It is your responsibility to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:

Email: info@drpro.app

Address: 3rd Floor, Rexona, Lal Darwaja, near the railway station, Surat, Gujarat 395003.